Support
Contact Information
For any questions, issues, or feedback regarding our products or services, please reach out to us using the following contact information:
contact@neweraplatforms.com
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM CST
Response Time
We aim to respond to all inquiries within 24-48 business hours.
Product-Specific Support
Melow App
For specific support with our Melow mindfulness breathing app:
- Email: mellow-support@neweraplatforms.com
- Available on: iOS App Store
- Visit: Melow Support Page
AI Lease Analysis
For assistance with our AI Lease Analysis tool:
- Email: leaseAI@neweraplatforms.com
Frequently Asked Questions
How do I download the Melow app?
The Melow app is available exclusively on iOS. You can download it from the App Store by searching for "Melow - Mindful Breathing".
How does the AI Lease Analysis tool work?
Our AI Lease Analysis tool uses advanced natural language processing to scan and analyze lease agreements, highlighting important terms and potential issues. Simply upload your lease document through our secure portal, and you'll receive a comprehensive analysis within 24 hours.
What if I need immediate assistance?
While we strive to respond to all inquiries as quickly as possible, for urgent matters please email us with "URGENT" in the subject line at support@neweraplatforms.com.
Our Commitment
At New Era Platforms, we're committed to providing exceptional support for all our products and services. Your satisfaction is our priority, and we continuously work to improve our offerings based on your feedback.
If you have suggestions on how we can enhance our support services, please don't hesitate to let us know at feedback@neweraplatforms.com.